To know Malaysia is to love Malaysia. The country is a bubbling, bustling melting-pot of peoples and religions where Malays, Indians, Chinese and many other ethnic groups live together in peace and harmony.

Multiculturalism has made the country a gastronomical paradise and home to hundreds of colourful festivals. It’s no wonder that locals love celebrating and socialising. As a people, Malaysians are very relaxed, warm and friendly.

Geographically, Malaysia is almost as diverse as its culture. Eleven states and two federal territories (Kuala Lumpur and Putrajaya) form Peninsular Malaysia which is separated by the South China Sea from East Malaysia, which includes two states (Sabah and Sarawak on the island of Borneo) and a third federal territory, the island of Labuan.

One of Malaysia’s key attractions is its extreme contrasts: towering skyscrapers look down on wooden houses built on stilts. Five-star hotels sit just metres away from ancient reefs. Rugged mountains reach dramatically for the sky while their rainforest-clad slopes sweep down to floodplains teeming with forest life. Cool highland hideaways roll down to warm, sandy beaches and rich, humid mangroves. For the perfect holiday full of surprises, the time is now, the place is Malaysia.

To find out more about Malaysia, visit the Malaysian government’s official portal,

Malaysia at a Glance

Malaysia is a culturally-rich country with much to offer visitors. The following recommendations will help you interact with locals in a way that allows you to get the most out of your experience of visiting Kuala Lumpur for the WFH 2020 World Congress.

Note: the information below is an overview of the different cultural considerations when visiting Malaysia. The WFH strongly encourages visitors to do their own research to ensure that they fully understand what is culturally expected of visitors in the country and are aware of any current events which may impact how visitors should behave. Researching and preparing for your trip in advance will help your travel to Malaysia go smoothly.

Be respectful when photographing
Always ask permission before photographing locals. Although it might seem innocuous to you as the tourist, that photo could create an uncomfortable or embarrassing situation for the local person being photographed.

Public Displays of Affection (PDA)
PDA is not common in Malaysia regardless of sexual orientation. They should be avoided.

LGBTIQ considerations
The WFH does not and shall not discriminate on the basis of race, colour, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status in any of its activities or operations. However, social attitudes and laws towards the lesbian, gay, bisexual, transgender, intersex and queer (LGBTIQ) community differ around the world.

Any member of the LGBTIQ community needing support can contact the WFH at . As with all international travel, if you have a problem arising during your stay, you should also contact your home country embassy.

Penalties for possession, use or trafficking of illegal drugs (even in small amounts) are severe and can result in punishment in the forms of fines, whipping and imprisonment. Those found to be trafficking drugs face the death penalty.

We are working in close collaboration with the Ministry of Health to make sure patients travelling with prescription medications and factor concentrates have no issues when visiting Malaysia. For information on carrying your factor to Malaysia please see “Carrying your factor to Malaysia”.

Capital city: Kuala Lumpur
Area: 329,758 square kilometres
Population: 32 million


The following information is provided to assist your planning for your trip to Malaysia:

  • Free medical treatment is generally not available to overseas visitors to Malaysia.
  • It is recommended that you purchase personal travel insurance for your visit to Malaysia to cover emergency medical treatment and health care in the case of any other illness or accident that might occur, even if you cannot be insured for your pre-existing medical condition/s.
  • In general, you should bring enough clotting factor treatment with you for your stay considering that the maximum allowance per visitor is three-week supply.
  • If you are travelling to different parts of Malaysia before or after the WFH 2020 World Congress, note that clotting factor product for emergency in Malaysia may be limited to larger hospitals – click here to view list of Hemophilia Treatment Centres (HTCs) in Malaysia.
  • As in previous WFH World Congresses, a Treatment Room, stocked with donated clotting factor, will be set on Meeting rooms 302 & 303, Level 3, at the Kuala Lumpur Convention Centre during the WFH 2020 World Congress and some health professionals will be available to help you if you need treatment for your bleeding disorder. Click here to see Treatment Room schedule.


You may bring a maximum of a three-week human therapeutic product into MALAYSIA for your personal use without a permit, provided it is commercially prepared and manufactured. This includes your regular prescribed medicines and recombinant clotting factor products. You will need a travel letter, in English, signed by your physician in order to carry the product on the plane.

Click here to download sample travel letter.

Helpful hints for all medicines and clotting factor products:

  • Keep the medicine in its original packaging with the product labelling visible.
  • Make sure you bring a letter written, in English, from your doctor explaining that you require these medicines and/or clotting factor for your medical condition and that you have been prescribed less than three-month supply to bring to Malaysia with you.
  • Your doctor’s letter should indicate if you need to carry needles or syringes in addition to administration devices supplied by the manufacturer.
  • Declare your medicines to Malaysian Customs and provide the letter from your doctor when entering Malaysia.
  • It is generally advised that you carry your medicines in your hand baggage.
  • It is your responsibility to store your medicines and clotting factor in packaging that meets manufacturers advice for temperature control and to check with your airline that your cold store packaging meets security requirements.

Additional steps required for plasma derived clotting factor products

  • If you are travelling with plasma derived clotting factor it should be labelled ‘product of human origin’, or be accompanied by supporting documentation from the supplier to confirm the origin.

Malays comprise 57% of the population, while Chinese, Indian and Bumiputeras, and other ethnicities make up the rest of the country’s population. Bahasa Malay is the national language and English is widely spoken. Islam is the official religion of the country, but other religions such as Buddhism and Christianity are widely and freely practiced.

Malaysia enjoys tropical weather year-round. Temperatures range from 21°C (70°F) to 32°C (90°F). Higher elevations are much colder with temperatures between 15°C (59°F) to 25°C (77°F). Annual rainfall varies from 2,000 mm to 2,500 mm. However, the hill slopes of Sarawak’s inland areas receive a mean annual rainfall exceeding 5,000 mm.

Malaysia is a predominantly Muslim country, and this fact should be taken into consideration when choosing which clothes to wear when exploring the country. It is advisable to wear conservative clothing, especially when planning to enter a mosque or other places of worship. Shorts, sleeveless shirts, and revealing clothes should be avoided. In general, shoulders should almost always be covered. However, these rules are more relaxed in metropolitan areas such as Kuala Lumpur.

Shoes and other footwear must be removed before entering a mosque or place of worship, and this practice is also followed in most Malaysian homes.

Kuala Lumpur operates on Greenwich Mean Time (GMT) +8 hours, or 16 hours ahead (+16) of U.S. Pacific Standard Time.

The voltage used is 220 – 240 volts AC at 50 cycles per second. Malaysia uses standard 3-pin square plugs and sockets, as used in the U.K., Ireland, Cyprus, Malta, Malaysia, Singapore and Hong Kong.

The unit of currency is the Malaysian Ringgit, indicated as “RM” or MYR. The currency is decimal-based, where 100 sen make 1 Ringgit. Paper money is available in RM1, RM5, RM10, RM20, RM50, and RM100 denominations, while coins are issued in 5, 10, 20 and 50 sen (cent) denominations. Foreign currencies can be exchanged at banks and money changers.

Banking hours are Monday to Friday, 9.00 a.m. to 4:30 p.m.
Banks are closed on weekends and public holidays.

Visitors to Malaysia must be in possession of a valid passport or travel document with a minimum validity of six months beyond the period of stay. Many nationalities do not require visas for social or business visits within certain period. For more information visit

The main gateway to Malaysia is through the Kuala Lumpur International Airport (KLIA) in Sepang. It is located about 50 km south of Kuala Lumpur. The new KLIA 2, situated about 1.5 km away from the main terminal of KLIA, is the world’s largest purpose-built terminal dedicated to low-cost carriers. Malaysia is also accessible by rail and road from Singapore and Thailand.

Malaysia has excellent domestic air links serviced by Malaysia Airlines as well as carriers such as AirAsia and Firefly. The country has a well-developed and efficient public transportation system served by buses, taxis as well as trains. GrabCar services are available in Malaysia. When taking a taxi, it is always best ask your driver about the rate before you commit to the taxi ride.