WFH NETWORK

Employment opportunities

The World Federation of Hemophilia (WFH) is an international not-for-profit organization that provides global leadership to save and improve lives for people with hemophilia and other inherited bleeding disorders. Established in 1963, the WFH works with member organizations in 140 countries as well as through a network of international volunteers and healthcare providers to improve and sustain care and "Treatment For All" around the world.

Head, Information Technology (IT)
Director, Marketing & Communications


Head, Information Technology (IT) - Health, international, NFP / Chef, Technologies de l’information - santé, international, OSBL

Reporting to: Director, Finance & Administration
Type of position: Regular, full-time
Location: Montreal (WFH headquarters)
Start Date: AUGUST 2018 - as soon as possible

The WFH is currently seeking an exceptional, highly-motivated team player and results-oriented Head of Information Technology to play a strategic role in the development and provision of information services across the organization to fulfill the WFH mission and strategic objectives.

Assisted by a team (3-4) of specialized professionals, provides organization wide expertise and advice on the effective management of information systems and technology, databases, website, online media, mobile and telephone.

SUMMARY

Reporting to the Director, Finance & Administration (F&A), the Head of Information Technology leads the strategic development of plans, policies, and procedures relating to WFH information systems and technology, and supervises the implementation and execution of all related activities.

SPECIFIC DUTIES & RESPONSIBILITIES

  • Develop an annual WFH information technology strategic plan in line with organizational needs and annual budget, and responsible for its achievement.
  • Manage the implementation of all information technology aspects of the WFH Strategic Plan after consultation with senior management and the CEO. Develop an annual IT budget in line with strategic plan and organizational objectives.
  • Oversee operational functions related to information technology, including planning, implementation, monitoring, maintenance, backup, and replacement. These include network, website, databases, online learning, computer hardware, software, mobile, telephone and conferencing.
  • Monitor / analyze current WFH information systems (operating systems, hardware, software, networks); identify and recommend new technologies within various constraints (cost, time frame and security); draw up a development or integration plan; oversee implementation of all information systems aspects.
  • Produce quarterly and annual reports tracking organizational performance against strategic and annual plan targets.
  • Oversee management and implementation of web and social media platforms and recommend new tools to enhance user experience.  Perform regular analyses of performance.
  • Oversee the customer relationship management (CRM) databases, recommend strategy and oversee implementation, training and usage. 
  • Supervise and develop a team of staff and contractual resources, including the hiring, training and guidance of staff and consultants, the development of annual performance objectives and the assessment of team outputs and performance. 

QUALIFICATIONS & REQUIREMENTS

  • A bachelor's degree in computers or information systems, or related field; professional certification an asset 
  • Minimum eight (8) years of relevant experience with information technology, website management, online communications and/or social media tools, e-learning, and/or database management; plus at least three (3) years in a team lead position
  • Demonstrable experience in leading projects; outstanding organization and project management skills: ability to prioritize and juggle multiple projects and tight deadlines
  • Possess a global vision of IT, systems, and technology
  • Superior analytical skills and ability to assess full organizational impact
  • Developed negotiation and persuasion skills especially in collaborating with senior management and their respective departmental needs
  • Strong team manager, with demonstrable ability to engage and motivate staff and contractual resources, and capacity to work effectively with other functional groups with a service-oriented approach
  • Experience working in a non-profit environment or with boards, committees, and volunteers; ability to team up with people from diverse cultural, socioeconomic, and developmental backgrounds Leading-edge technological skills (hardware, software, security, network, infrastructure, telecommunications, Internet)
  • High degree of curiosity about new technologies; ability to adapt to and lead technological chang
  • Superior oral and written communication skills in English (main language of work), plus working knowledge of French; Spanish and/or other international language/s - an asset
  • Legally entitled to live and work in Quebec, Canada; availability and willingness to undertake international travel as needed

Salary will be commensurate with background and experience.

Please send in full confidence, an English resume & cover letter IMMEDIATELY to:

E: recrutement.recruiting@wfh.org        F: +1 514.875.8916

World Federation of Hemophilia / Fédération mondiale de l’hémophilie
Gestionnaire, ressources humaines / HR Manager  
1425, boulevard René Lévesque Ouest, bureau 1200 
Montréal, Québec H3G 1T7 Canada 

Facebook: https://www.facebook.com/wfhemophilia   
YouTube: https://www.youtube.com/user/WFHcommunications
Twitter: https://twitter.com/wfhemophilia    
LinkedIn: https://www.linkedin.com/company/world-federation-of-hemophilia   

We thank all candidates for their interest, however only short-listed candidates will be contacted. 
Une version française de l’affichage est disponible selon la demande.


Director, Marketing & Communications - Health, international, NFP / Directeur/trice du marketing et des communications - santé, internationale, OSBL

Reporting to: CEO
Type of position: Regular, full-time
Location: Montreal (WFH headquarters)
Start Date: AUGUST 2018 - as soon as possible

The WFH is currently seeking an exceptional, highly-motivated team player and results-oriented Director of Marketing and Communications to play a principal unifying role in developing the strategic objectives relating to the marketing and communications activities of the organization overall, and in spearheading their implementation to fulfill the WFH world health mission and key organizational objectives.

The Director will also lead, develop and be responsible for all operations of the marketing and communications department for this international, not-for-profit organization.

SUMMARY

Reporting to the Chief Executive Officer (CEO), and as a member of the senior management team, the Director of Marketing and Communications will spearhead the development of strategies and all plans, policies, and procedures relating to WFH marketing and communications activities. The Incumbent oversees the implementation and execution of all related initiatives and heads up a team (3-4 professionals) of marketing and communications specialists. The Marketing & Communications Director further represents the organization when need be at the highest level with corporate partners and other strategic stakeholders.

SPECIFIC DUTIES & RESPONSIBILITIES

Leadership  

  • Overall responsibility for the Communications and Marketing Department
  • Participation in organizational strategic planning and development of strategic objectives to ensure the development of marketing and communications activities, and the fulfillment of the WFH mission
  • Works closely with CEO, President, Board of Directors, senior management, and volunteers to develop organizational communications and marketing strategies

Financial and Human Resource Management

  • With the CEO and other senior management members, develops an annual budget for approval by the Board of Directors. Produces quarterly and annual reports tracking organizational performance against strategic, budgetary, and annual plan targets. Advises the CEO and others where appropriate on any corrective measures required to achieve annual or longer term strategic, financial or operational objectives.
  • Effectively leads, supervises, and develops a team (approx. 3 professionals) of regular staff and contractual resources, including the hiring, training and guidance of staff members, the development of annual performance objectives and the assessment of the team outputs and performance.

Operational Management

  • Develops annual work plan in line with strategic plan and annual budget; responsible for all operational functions related to the marketing and communications department, including planning, prioritization, implementation, and evaluation of marketing and communications activities.
  • Monitors, evaluates, and ensures the development and production of all marketing and communications tools (ex., database, newsletters and online communications, PR and promotional content of the website, World Hemophilia Day event, advertising and marketing collateral).
  • Ensures assistance to all departments (WFH USA, strategic projects-philanthropy, congress and meetings, research & public policy, rrograms & education, humanitarian aid, information technology) with the development of marketing and communications messages and materials, as well as ensures compliance - ex., branding and style guides.

As relevant to the Director, Marketing and Communications position, assumes additional responsibilities and accomplishes other tasks required by the CEO.

QUALIFICATIONS & REQUIREMENTS

Leadership

  • University degree in communications, marketing or related field;
  • Minimum 10 years of relevant work experience in communications, marketing, or related area (public relations, journalism, health education), ideally within healthcare or non-profit sector;
  • Additional (4) years in a senior management position as functional lead;
  • Outstanding organization and project management skills: experience in orchestrating and leading major marketing and communications initiatives, and ability to prioritize and juggle multiple projects and tight deadlines;
  • Ability to think strategically, with necessary innovation and creativity; capacity to develop, adapt, and implement as need be, new management practices to a changing environment;
  • Superior communications skills, both oral and written; ability to develop, edit, clear and convincing copy, visuals, presentations in English (main language of work); knowledge of French, Spanish, and/or another international language/s - an asset;
  • Strong financial and budget management experience and skills;
  • Experience working with boards and their committees, and with volunteers; ability to effectively team up with people from diverse cultural, socioeconomic, and developmental backgrounds;
  • Strong leadership, with demonstrable ability to engage and motivate staff around a shared vision and mission, and capacity to effectively collaborate with other functional groups;
  • High level of interpersonal capabilities and diplomatic skills to liaise with a broad range of stakeholders worldwide; a global perspective, with specific sensitivity to current and emerging healthcare issues and international development;
  • Legally entitled to live and work in Quebec, Canada; availability and willingness to undertake international travel as needed.

Salary will be commensurate with background and experience.

Please send in full confidence, an English resume & cover letter IMMEDIATELY to:

E: recrutement.recruiting@wfh.org        F: +1 514.875.8916

World Federation of Hemophilia / Fédération mondiale de l’hémophilie
Gestionnaire, ressources humaines / HR Manager  
1425, boulevard René Lévesque Ouest, bureau 1200 
Montréal, Québec H3G 1T7 Canada 

Facebook: https://www.facebook.com/wfhemophilia   
YouTube: https://www.youtube.com/user/WFHcommunications
Twitter: https://twitter.com/wfhemophilia    
LinkedIn: https://www.linkedin.com/company/world-federation-of-hemophilia   

We thank all candidates for their interest, however only short-listed candidates will be contacted. 
Une version française de l’affichage est disponible selon la demande.


Updated June 2018